Please use this identifier to cite or link to this item: http://docs.prosentient.com.au/prosentientjspui/handle/1/12370
Title: Report to the Department of Health and Families NT on governance of complaint handling and implementation of open disclosure at Royal Darwin Hospital
Other Titles: Ray Norman complaints management review
Authors: Norman, Ray
Issue Date: 30-Jan-2009
Publisher: DHF
Abstract: The catalyst for this report was the criticism of the Department of Health and Families (DHF) in the Health and Community Services Complaints Commission (HCSCC) report on their investigation of a sexual assualt on an infant in Ward 5B of the Royal Darwin Hospital (RDH) in 2006. ****** Terms of reference: 1: The findings in relation to the governance of complaints and prioritised recommendations to support system improvement. 2: The findings in relation to open disclosure principles at RDH and prioritised recommendations to support progression. 3: RDH compliance with Australian standard 4269, complaints handling.
URI: 
Type: Technical Report
Subjects: Corporate governance
Complaint handling
Disclosure
Royal Darwin Hospital
Compliance
Standards
Appears in Collections:NT General Collection

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